Support
How can we help?
Placeholder content. The full Help Center is coming soon, and articles below will link to it.
Help Center
- Getting Started First-use walkthroughs for each product.
- Installation & Downloads System requirements, installing, and updating.
- Account & Credits Signing in, your plan, and how credits work.
- Billing & Plans Plans, renewals, invoices, and cancellations.
- Troubleshooting Common setup and workflow issues.
- Contact Support Email the team when you need a person.
Getting Started
First-use walkthroughs for each product.
- Get started with Infinity Frame for Premiere Open the panel, connect your account, and run your first Auto Cut.
- Create Arabic and English captions Generate captions and export them as SRT files.
- Generate your first image or clip in AI Studio Write a prompt, choose settings, and import the result.
- Smooth keyframes with Motion Curves Apply an easing curve to selected keyframes.
- What to expect from Infinity Frame Studio An overview of the guided steps, from idea to published video.
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Installation & Downloads
System requirements, installing, and updating.
- System requirements Supported Windows and Adobe Premiere Pro versions.
- Install the extension in Premiere Pro Download, install, and find the panel in Premiere.
- Update to the latest version How updates are delivered and how to check your version.
- Infinity Frame Studio availability Studio isn’t available to download yet. Join early access to be notified.
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Account & Credits
Signing in, your plan, and how credits work.
- Sign in and manage your account Account email, password, and signing in on a new device.
- How credits work What uses credits, and how each product has its own credits.
- Check your usage and remaining credits Where to see credits, usage history, and renewal date.
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Billing & Plans
Plans, renewals, invoices, and cancellations.
- Choose a plan How plans differ for each product. Pricing will be announced at launch.
- Change or cancel your plan Upgrades, downgrades, and cancellations.
- Invoices and receipts Where to find billing history once billing is live.
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Troubleshooting
Common setup and workflow issues.
- The panel doesn’t appear in Premiere Check the installation, Premiere version, and extension settings.
- Auto Cut removes too much or too little Adjust the threshold, minimum silence, and padding.
- Arabic captions display incorrectly Fonts and right-to-left text settings in your sequence.
- Generated media won’t import Project permissions, file locations, and supported formats.
- I can’t sign in Reset your password and check your account email.
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Contact Support
Still stuck? Talk to us.
Email the team with your product, what you tried, and a screenshot if you can. We aim to reply within 2 business days.
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